We service multiple types of products and our workflow is different for each type of the product we service. Does MendSoft handle that?
MendSoft allows individual workflows based upon each product. Even different branches may have different workflows for the same product. MendSoft is flexible.

We are a small company with one office and we only repair one type of product. Do we need MendSoft for such a small operation?
MendSoft offers single form Quick Workorder for businesses just like these. One screen allows a user to update all aspects and stages of the repair.

We are a small company and send out a lot of work to a sub-contractor for certain kind of equipment. Can our sub-contractor use our MendSoft without looking at the information important only to us?
Yes, your sub-contractor can be set up as a branch with access to only those products and related work orders which you decide to pass on to the branch.

To keep our clients happy, we offer loaners while a product is being serviced. Can MendSoft keep track of loaners so they don’t get ‘lost’?
Yes, MendSoft has a comprehensive loaner processing system which does not allow a loaner product get lost in the shuffle. Extensive reporting keeps you abreast of what loaners are out and which are due or overdue.

In addition to failure codes specific to a type of products, we have defects which are common to various products. Does MendSoft allow ‘common defects’?
Yes, in addition to three layered defect codes, MendSoft permits common defects which can inserted on any work order of any product type.

What kind of data storage we would need to host MendSoft?
No special data storage is required to host MendSoft data. All data is carefully stored on the data storage devices at ASPWebhosting.com, unless you decide to install your own data storage devices.

Can I get a backup of my data when I need?
Yes, for a nominal fee based upon the data size, you can get your data downloaded to your system.

How secure is my data at ASPWebhosting.com?
Please visit the security policies at ASPWebhosting.com. We can arrange a conference call, or a visit by your company to ensure that you are satisfied with the data storage facilities.

Does MendSoft keep history of the products which change ownership?
Yes, MendSoft keeps different ownership of the same product separate and historical data is linked accordingly.

Many of our customers now accept work orders or estimates via email. Does MendSoft has the capability to send to work order though email?
Yes MendSoft is designed to eliminate paper and faxes. Once an estimate is completed, simply click on Email on the work order form and send the email to the intended recipients.